Privacy Policy

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# Privacy Policy - Western Home Jobs

**Last Updated**: November 28, 2025

## Introduction

Western Home Jobs ("we," "our," or "us") operates the Western Home Jobs mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.

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## 1. Information We Collect

### 1.1 Information You Provide
- **Account Information**: Email address, phone number, name (derived from email), password
- **Profile Information**: Display name, bio, avatar/profile photo (optional)
- **Job Postings**: Job title, description, category, location, pay amount, photos
- **Applications**: Messages when applying for jobs
- **Communications**: Messages between homeowners and workers
- **Ratings & Reviews**: Ratings and comments about other users
- **Payment Information**: Payment card details (processed securely through Apple, Google, or web payment processors - we do not store card numbers)
- **Subscription and Purchase Information**: Job post purchases, subscription plans, active subscriptions, entitlements

### 1.2 Information Collected Automatically
- **Device Information**: Device type, operating system version, unique device identifiers
- **Usage Data**: App features used, jobs viewed, search queries
- **Location Data**: Approximate location (city level) from your job posts and preferences
- **Error Logs**: Crash reports and error logs to improve app stability

### 1.3 Information from Third Parties
- **Firebase/Google**: Authentication, database hosting, crash reporting
- **RevenueCat**: Payment processing, subscription management, purchase validation, and entitlement tracking
- **Apple/Google Payment Systems**: Payment processing for in-app purchases and subscriptions

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## 2. How We Use Your Information

We use the collected information for:

- **Core Service**: Connecting homeowners with workers, facilitating job postings and applications
- **Communication**: Enabling messaging between homeowners and workers
- **Payments**: Processing job posting fees and subscriptions via RevenueCat
- **Account Management**: Creating and maintaining your account
- **Safety & Security**: Preventing fraud, abuse, and ensuring user safety
- **App Improvement**: Analyzing usage patterns to improve features
- **Customer Support**: Responding to your questions and issues
- **Legal Compliance**: Meeting legal obligations and enforcing our Terms of Service

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## 3. Information Sharing and Disclosure

### 3.1 Public Information
The following information is visible to other app users:
- Your display name
- Your user role (homeowner or worker)
- Your rating and number of completed jobs
- Your bio and profile photo (if provided)
- Job posts you create (visible to all workers)
- Applications you submit (visible to the homeowner)

### 3.2 Private Information
The following information remains private:
- Your email address (only visible to you)
- Your password (encrypted)
- Your exact address (only shared with accepted workers for specific jobs)
- Payment card details (securely processed by Apple, Google, or web payment processors)

### 3.3 Third-Party Service Providers
We share information with:
- **Firebase/Google Cloud**: Database hosting, authentication, analytics
- **RevenueCat**: Payment processing, subscription management, and purchase validation
- **Apple/Google**: App distribution, payment processing, and crash reporting

### 3.4 Legal Requirements
We may disclose information if required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Protect user safety

### 3.5 Business Transfers
If we are acquired or merged with another company, your information may be transferred to the new owner.

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## 4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request account deletion at any time by contacting us at support@westernhomejobs.com.

When you delete your account:
- Your profile and personal information are permanently deleted
- Your job posts and applications are anonymized (name removed but content retained for historical records)
- Messages are retained for legal compliance but your name is removed
- Subscription history may be retained for legal and financial compliance purposes

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## 5. Your Rights and Choices

### 5.1 Access and Update
You can access and update your profile information within the App at any time.

### 5.2 Delete Account
You can request account deletion by emailing support@westernhomejobs.com.

### 5.3 Opt-Out of Communications
You can opt out of non-essential communications (marketing, updates) by contacting us. You cannot opt out of essential service communications (application notifications, payment confirmations).

### 5.4 California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt-out of the sale of personal information (we do not sell your information)

### 5.5 European Residents (GDPR)
If you are in the European Union, you have additional rights:
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to data portability
- Right to object to processing
- Right to withdraw consent

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## 6. Data Security

We implement industry-standard security measures:
- **Encryption**: All data transmitted using SSL/TLS encryption
- **Secure Storage**: Data stored in Firebase with access controls
- **Password Protection**: Passwords hashed and encrypted
- **Payment Security**: PCI-DSS compliant payment processing through Apple, Google, and RevenueCat
- **Access Controls**: Limited employee access to user data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

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## 7. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

**Teen Jobs**: Our app includes a "Teen Jobs" category for appropriate work for teenagers (13+). Parents/guardians should supervise teen use of the app.

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## 8. Location Data

We collect approximate location (city/town level) to:
- Display relevant local jobs
- Show job location to workers
- Provide location-based search

We do NOT track your precise GPS location. Location is derived from:
- The city you enter when posting a job
- Your IP address (approximate location)

You can choose not to provide location data, but this will limit app functionality.

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## 9. Cookies and Tracking

Our App does not use cookies. We use:
- **Firebase Analytics**: Anonymized usage analytics to improve the app
- **Crash Reporting**: Automatic crash reports to fix bugs

You can opt out of analytics in your device settings (iOS: Settings > Privacy > Analytics & Improvements).

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## 10. Third-Party Links

Our App may contain links to third-party websites or services (e.g., social media profiles). We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

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## 11. International Data Transfers

Your information may be stored and processed in the United States (Firebase/Google Cloud servers). By using our App, you consent to the transfer of your information to the United States.

If you are in the European Union, we rely on:
- Standard Contractual Clauses (SCCs) for data transfers
- Firebase's GDPR-compliant infrastructure

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## 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date
- Sending an email notification for material changes

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

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## 13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

**Email**: support@westernhomejobs.com  
**Mail**:  386 N. Central BLVD. Coquille ,OR 97423
**Response Time**: We will respond within 48 hours

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## 14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve the issue.

If you are in California: You have the right to contact the California Attorney General.

If you are in the EU: You have the right to lodge a complaint with your local data protection authority.

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## Summary (Plain Language)

**What we collect:**
- Your email, name, and profile info
- Jobs you post and applications you submit
- Messages between users
- Payment info (securely via Apple, Google, or web payment systems)
- Job post purchases and subscriptions (managed via RevenueCat)
- Basic app usage data

**How we use it:**
- To connect homeowners with workers
- To process job post purchases and manage subscriptions
- To improve the app
- To provide customer support

**What we share:**
- Public: Your name, rating, job posts, applications
- Private: Email, password, payment info (not shared)
- Third parties: Firebase (hosting), RevenueCat (payments & subscriptions), Apple/Google (payment processing)

**Your rights:**
- Access and update your info anytime
- Delete your account anytime
- Opt out of marketing emails

**We do NOT:**
- Sell your personal information
- Track your precise GPS location
- Share your email or phone with other users
- Store your payment card numbers

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**By using Western Home Jobs, you agree to this Privacy Policy.**

If you do not agree, please do not use the App.